Zelis Healthcare

2023 - present

Zelis Healthcare is my current full time project. Migrating my expertise from medical cannabis to the insurance and healthcare industry has been a learning experience; the environment is slower, more intentional, but less agile than the cannabis startup. Patience and persistence are the keys to success.

Associate Knowledge Base

Zelis was in need of a creative and technical team to migrate the knowledge base from ServiceNow to a static site. Without the budget for a team, they brought me on for my freelance experience. Using MadCap Flare and MadCap Central, I was able to take the existing content from ServiceNow, adapt it for a mobile app-like experience, and publish it for all employees to use.

Brand Identity

Too many products in the ecosystem creates a fractured feeling of identity, so I brought the company’s brand identity to the knowledge base.

Left: Home page on a desktop device. Right: Article on a mobile device.

Responsive Layout

Our senior leadership team is always on the road and some of them look to the knowledge base for tech tips. To ensure they would have the best experience while traveling, I designed the site primarily for mobile use.

The site's responsive layout creates an equitable experience for both mobile and desktop users.

Other Features

Micro Content

Left: Company-defined terms that users can look up, like a dictionary. Right: Truncated instructions with a Learn More link for further instructions.