Resume

Basics

Name Ariana Hanshaw
Label Technical Writer
Email arianahanshaw@gmail.com
Url https://www.linkedin.com/in/anhanshaw/
Summary Atlanta-based technical writer with a young, creative flair. Previously in the healthcare technology industry, Ari values an environment where learning is king and her coworkers are just as passionate about it as she is.

Work

  • 2023 - Present
    Technical Writer
    Zelis Healthcare
    Moving the needle in knowledge analytics, creating a culture of informed decisionmaking. Who says knowledge can't be measured?
    • Designed, engineered, launched, and marketed an SSO-enabled enterprise knowledge base
    • Leads enterprise-level communications on behalf of IT teams
    • Manages SharePoint presence for enterprise-level IT
  • 2022 - present
    Freelance Livestream Producer & Graphic Designer
    Self-employed
    Educating others to champion their web presence, finding creative solutions for modern problems.
    • Iterates on client briefs to ideate brand identities—logos, wordmarks, various icons and illustrations
    • Consults on livestreaming projects—bot configuration, audio mixing, color grading
    • Conducts livestreams
  • 2020 - 2022
    SaaS Support Engineer
    Flourish Software
    Provided customers and coworkers with the support they needed to succeed, promoting knowledge and education as a root cause resolution.
    • Engineered bespoke Jira automations according to individual customer needs
    • The go-to support engineer for the company's top-paying client
    • Researched, wrote, and promoted extensive end-user documentation
  • 2018 - 2020
    Technical Writer
    Surterra Holdings, Inc.
    Documented on-the-ground processes to quantify work flowing through cultivation sites, allowing the team to investigate feature parity in a cost-saving software alternative.
    • Interviewed SMEs, using investigative techniques to turn tacit knowledge into explicit knowledge
    • Wrote release notes for the cultivators' software to improve understanding of new features

Education

Certificates

Skills

Adobe Creative Cloud
Photoshop
Illustrator
MadCap
Flare
Central
Mimic
Capture
Microsoft Office Suite
Word
PowerPoint
Excel
Teams
SharePoint
Loop ❤
Coding
gdscript
HTML
CSS
JavaScript

Projects

  • 2023.12 - 2024.06
    Zelis: Associate Knowledge Base
    As Zelis began sunsetting the long-used ServiceNow© knowledge base, they needed technical expertise, a creative eye, and a deep understanding of knowledge management to make a smooth transition to a static site. Matching the company's existing brand identity and appearance, I crafted a modern, sleek experience for users to browse, search, and even download articles written by our knowledge management team. I am also the knowledge management team.
    • MadCap Flare
    • MadCap Central